Adobe Connect Meeting Tips
Information for ParticipantsTo see if your system will work with an Adobe Connect meeting, go to http://breeze.wsu.edu/common/help/en/support/meeting_test.htm. Note: When testing with a dial-up connection, you may receive a message that you have sufficient bandwidth. With practical usage, however, dial-up connections may fail with Adobe Connect Meeting. To reduce the possibility of bandwidth problems, turn off programs that use email, instant messaging, Web browsing, etc. Error: FMS Server did not return correctly! This error is sometimes seen on County networks or other networks with strict firewall policies. To resolve this, open up port 1935 for the meeting. Request the Connect server IP address if necessary. |
Resource info: |
Telephone
If you are attending a meeting that uses a conference call for audio, it is imperative
that your phone or headset have a mute button. For hands-free listening,
it is recommended that you either use a speakerphone or a headset. Cheap
headsets are available within the $20 range.
What's Your Status?
When attending a Connect Meeting, you can indicate your "Status" by
choosing an item from a menu in the Attendee List. You can indicate that
you:
- Have a question
- Want speaker to adjust speaking speed or volume
- Indicate your approval or disapproval
- Indicate that you've stepped away from your desk
Viewing Screen Sharing
When you are viewing sessions where the presenters are sharing their screens,
the following buttons could help make your viewing a more enjoyable experience.
Scale to Fit
The Scale to fit button will adjust your view of the scaled screen
so you may see the presenter's entire screen. This may increase or (more
likely) decrease the actual image size.
Scroll
The Scroll button will display the shared screen at 100% of the
presenter's original screen size (as measured in pixels). This means you
may need to scroll to see everything that is happening on on the presenter's
screen, but there should be no image distortion.
Presenters:Screen Sharing: Layouts: When creating new layouts, you will not see a Camera and Voice pod, but there will be buttons for this functionality at the bottom of the window. If you will be spending considerable time in the new layout, consider adding a chat pod as well. |
Recommended screen resolution for screen sharing:
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Hosts, Presenters, & Participants
It is best to restrict the number of hosts and presenters to the minimum necessary. Participants can ask questions and participate through the Chat pod. If necessary, a host can use the Attendee List to activate a guest's microphone or share the guest's screen.
Recommended Internet Connection: High-speed hard-wire connection (Ethernet; cable, DSL). Do not use VPN or wireless connections, as these cause connectivity problems. Using VPN with wireless is the worst possible scenario.
Ending Screen Sharing:
If you have trouble ending screen sharing, and you only can see a view
similar to the below, try clicking the "Full screen" button
to end sharing in full screen mode. Then you will see your meeting pods
again.
Audio/Microphone Tips:
Experience shows that if you use Breeze audio instead of the telephone,
some people will have problems due to low bandwidth, lack of knowledge
about their speakers, etc. This can slow down the entire session, as
the presenter troubleshoots settings to improve audio performance. For
this reason, use of the WSU Bridge telephone conference system is recommended.
If you use Connect for audio (VOIP), before holding a meeting you must check your microphone settings. Click Meeting > Manage My Settings > Audio Setup Wizard....
On Step 1, you can check your speakers. Step 2 allows
you to select your microphone. It may surprise you to learn that you
have more than one microphone on your system. The below listing shows
(in order) a USB-based headset, the built-in sound board (accessible
by plugging a microphone into the jack on the computer), and the built-in
microphone of the Logitech Orbit Web Cam.
If you see more than one microphone, make sure you have selected the microphone that you want to use. As a rule, a headset works better than a Web cam or a built-in mic.
If connection is poor (e.g., audio is breaking) try switching
your connection from LAN to DSL or vice versa. (Meeting > Optimize
Room Bandwidth >
...) Also, set camera speed for Slow Images.
If your microphone is active, you will be able to see a speaker next to your name in the Attendee List:
The below screen shot shows icons in the lower-left corner of a Connect meeting. Note the green status bar below the microphone icon.
The green bar below the Talk icon indicates whether your voice is being adequately streamed via the available bandwidth. If the bar turns yellow, audio quality is suffering. If the bar is red, audio transmission is inadequate. If yellow or red, try muting your microphone briefly, or even unsharing and resharing your microphone.
The length of the green bar indicates the volume of the audio being streamed. The longer the bar, the louder the audio. If the green stretches 50% to 100% across the status bar, your volume is adequate. Don't get too hung up on the volume of your voice unless levels are consistently low. You can increase audio volume by moving the microphone closer to your mouth, speaking louder, or adjusting microphone levels.
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